Wed, 29 Jun 2022

Chatbots-in-Healthcare-Market

The global chatbots in the healthcare market are growing tremendously at a CAGR of 24.23% during Forecast Year 2021-2027 and has revolutionized healthcare as they can enhance efficiency and improve the accuracy of symptoms detection and ailment identification, preventive care, post-recovery care, and feedback measures.

It automates the healthcare sector by doing repetitive and low-level tasks and healthcare professionals can focus on complex tasks and efficiently take care of them.

Healthcare chatbots have gained traction owing to their availability 24*7, personally assisting during the recovery phase, providing crucial information instantly, building rapport with patients, and can schedule their appointments, taking responsibility for managing additional queries, and reducing repetitive calls.

Moreover, the increased adoption of smartphones, enhanced internet connectivity, development in NLP, and speech recognition will fuel the growth of chatbots in the healthcare market.

Nevertheless, breakthroughs in the field of AI, the emergence of cloud-based platforms, and the introduction of chatbots on social media platforms will create promising opportunities for chatbots in the healthcare market.

COVID-19 Outbreak

The COVID-19 outbreak has increased the adoption of healthcare chatbots as they can provide quality care to individuals and provide an immediate response. The need to promote remote services led to the adoption of chatbots which are used to book medical services, real-time chat with doctors, get health solutions, etc. during the pandemic time, creating growth in the chatbots healthcare industry.

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Market Segmentation

By Component

  • Software
  • Services

By Deployment Model

  • On-Premise Model
  • Cloud-Based Model

By Application

  • Medical Triage
  • Customer Service and Administration
  • Mental Health
  • Health and Fitness
  • Patient Engagement
  • Others

    • Clinical Trials
    • Medical Reminder
    • Chatbot in Research
    • Chatbots in Medical Procedures

By End-User

  • Patients
  • Providers
  • Payers
  • Others

Based on end-user, the patient segment is anticipated to have the largest share in chatbots in the healthcare market as patients use various applications like symptom checkers and medical tirage to understand their condition of the patients. Patients can access healthcare chatbots on medical websites, mobile phones, and social media pages and interact with virtual health assistants to get the apt health information based on the symptoms. Healthcare chatbots interact with potential patients visiting websites, provide possible diagnoses, find specialists, make appointments, and improve access to appropriate treatments.

Geographical Analysis

Asia-Pacific is anticipated to grow fast in the chatbots in the healthcare market owing to technological development and increased penetration of smartphones in the region. Furthermore, the rising literacy rate and easy accessibility to the internet will further accelerate the growth in the region.

Recent Developments

In June 2021, Digital health chatbot Babylon Inc. has announced its plans to go public via a $4.2 billion SPAC merger with Alkuri Global Acquisition.

The prominent players of the chatbots in the healthcare industry are:

  • Babylon Inc.
  • HealthTap, Inc.
  • Baidu, Inc.
  • Sensely, Inc.
  • Woebot Health
  • Ada Health GmbH
  • Your.MD Ltd. UK
  • Buoy Health, Inc.
  • PACT Care BV.
  • GYANT.com, Inc.

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