The global chatbot market accounted to US$ 1072.4 Mn in 2018 and is expected to grow at a CAGR of 27.9% during the forecast period 2019 – 2027, to account to US$ 9475.1 Mn by 2027. Chatbot is a type of artificial intelligence systems which interacts with the users through speech, text, and messaging. With the increasing demand and usage of messaging applications made easy accessibility of customized bot and therefore strengthen the growth of Chatbot market. There are many Chatbot platform present like WeChat, Facebook messenger, WhatsApp among others, all these chatbots has become the necessity for many industries. The increasing demand of computerized patient management tools in the healthcare industry and the rising adoption of cloud technology is boosting the Chatbot market.
The "Global Chatbot Market Analysis to 2025" is a specialized and in-depth study of the Chatbot industry with a focus on the global market trend. The report aims to provide an overview of global Chatbot market with detailed market segmentation by platforms, business functions, application, and geography. The global Chatbot market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the market.
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Leading Market Players:
1. Slack Technologies, Inc.2. Message.io, Inc.3. Facebook, Inc.4. SMART CAPSA, S.R.O.5. Helpshift6. Imperson Ltd.7. Kasisto Inc.8. Microsoft Corporation9. Pandorabots, Inc.10. Astute Solutions
The introduction of NLO and NLP technologies in chatbot solution is a boon for contact centers. Call centers leveraging Chatbots can serve a large number of customers through the day without any issues. They provide 24/7 assistance and boost the overall productivity of the business. Various trends witnessed in chatbot market are communication transforming via chatbot, integrating CRM, natural language programming, Chatbot app development with Quick Problem-Solving Abilities, consumer analytics and insights, NLO technology for automated calling, and others.
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Chatbot market based on platforms, business functions, and application. It also provides market size and forecast till 2025 for overall Chatbot market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM). The market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 16 counties globally along with current trend and opportunities prevailing in the region. Also, key Chatbot market players influencing the market are profiled in the study along with their SWOT analysis and market strategies. The report also focuses on leading industry players with information such as company profiles, products and services offered, financial information of last 3 years, key development in past five years.
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